Building digital platforms for modern telecom operators and service providers

Helmes develops custom software for telecom operators and service providers. From OSS/BSS modernisation and self-service platforms to network analytics, and AI-powered automation, we help organisations run more efficient telecom operations, deliver better customer experiences, and unlock new revenue streams.

30+
years of experience
20+
projects delivered

Three decades of building telecom software

We’ve worked with operators across the Baltics, Nordics and beyond, supporting both customer-facing services and large-scale operational platforms. That experience gives us a practical understanding of how to evolve telecom systems that millions of people rely on every day.

94.3%
EU households had access to 5G coverage at the end of 2024

5G network expansion

As European operators expand 5G and prepare for future 6G networks, they are also under pressure to strengthen operational resilience and interoperability. 94.3% of EU households had access to 5G in 2024, while 5G is expected to generate €164 billion in economic value in Europe by 2030.

Software solutions for telecom companies

Telecom self-service platforms

Web and mobile self-service environments for account management, service activation, changes, payments, and support.

OSS/BSS systems and integrations

Solutions connecting core telecom systems across CRM, billing, order management, order orchestration, service delivery and network operations.

Telecom sales and e-commerce platforms

Digital sales channels, e-shops, and omnichannel solutions for selling devices, plans, and telecom services.

Point of sale and retail systems

In-store and assisted-sales tools for offer management, sales flows, inventory handling, and customer service.

After-sales and device lifecycle solutions

Platforms for returns, repairs, repurchases, refurbishment, and other post-purchase telecom services.

Telecom data platforms and network analytics

Large-scale data environments for network monitoring, planning, optimisation, reporting, and location intelligence.

eSIM and connectivity solutions

Platforms that support eSIM ecosystems, MultiDevice services, connected devices and IoT use cases.
€164B
Projected 5G economic value in Europe by 2030

From network automation to new digital services

Rapid AI adoption is pushing the industry toward autonomous networks and automated operations, while network APIs and platform-based services are opening up new revenue opportunities. This drives the need for secure, automated, and interoperable platforms – exactly the kind Helmes delivers for complex telecom organisations.

Case studies from the telecom sector

Network intelligence for telecom operators

Since 2013, Helmes has partnered with VIAVI Solutions to build network data management and location intelligence platforms. The solutions help telecom operators analyse performance, detect issues faster, and optimise networks using real-world and geospatial data.

150M+ events/minute

A shared logistics platform for Telia

Helmes developed COLT, Telia’s logistics management platform used across five countries. Continuously evolved for more than a decade, it streamlines supply chain operations, supports e-commerce growth, and improves visibility across sales channels and warehouses.

4M+ orders annually

Modernising the IIHF fan app

Helmes helped the International Ice Hockey Federation modernise and stabilise its mobile app under tight deadlines. The upgrade improved reliability, reduced manual work, and created a stronger foundation for future fan experiences.

1,000+ issues resolved

Why telecom companies choose Helmes

Whether it’s an AI-powered digital service platform, a location intelligence solution, or a complex connectivity ecosystem, you can rely on us to deliver.  We invest in our people to ensure continuity, deep domain expertise and reliable delivery for telecom companies operating in complex, highly-regulated environments.

A proven track record in…

  • …telecom platform development, integrations, and customer-facing digital services 
  • Strong expertise across internal systems, partner ecosystems, and large-scale data-driven solutions 
  • Long-term delivery teams that have worked together for 5+ years on insurance-sector projects 

Specialised experts in…

  • Flexible collaboration models, from dedicated product teams to hybrid teams and consulting 

Get in touch with
our experts in telecom solutions

Your first conversation is with experienced specialists who understand the industry and the technology behind it. During this free consultation, we’ll discuss your challenges, answer questions, and explore whether Helmes is the right long-term partner for your goals.
Vilius Smalinskas
Partner
Heiki Naagel
Team Lead
Daniel Kraft
Team Lead

You will be in good hands

Our customers consistently rate us as the best external software development partner. We achieve this through long-term collaboration, stable delivery teams, and deep domain knowledge.

Trusted by leading organisations across enterprise, government, and regulated industries, we support clients through development centres in Estonia, Latvia, Lithuania, and Poland, with additional offices in Switzerland, Germany, India, Nigeria, the USA, and Uruguay. 

70+
Net Promoter Score
1500+
experts across the world
650+
projects completed
150%
efficiency improvement
20
locations

Frequently asked questions

Still have questions? Get in touch with our telecom software experts to discuss your needs and next steps.

Can you integrate with existing telecom platforms and third-party systems?

Yes. We build integrations across telecom platforms, internal systems, partner ecosystems, and third-party services to support reliable end-to-end operations.

Can you help modernise telecom platforms in line with security and resilience requirements?

Yes. We help telecom companies modernise platforms and integrations with security, resilience, and operational continuity in mind. Where relevant, this can include requirements shaped by frameworks such as the EU’s NIS2 Directive.

Do you work with telecom interoperability standards and APIs?

Yes. We build interoperable platforms and integrations that align with industry frameworks such as TM Forum Open APIs, and can also support network API initiatives such as GSMA Open Gateway where relevant.

Do you build telecom analytics and network data platforms?

Yes. We build telecom data and analytics solutions that support monitoring, reporting, optimisation, and large-scale data processing.

How does cooperation typically start?

Usually with a discovery discussion where we analyse your current systems and define the best approach to move forward.

How do you collaborate with telecom companies?

We offer flexible collaboration models, including dedicated product teams, hybrid teams, consulting, and specialised support.