Helping retailers adapt to changing customer expectations
For more than 15 years, Helmes has been a trusted digital transformation partner for retailers across Europe, helping them digitalise business processes and unlock new business opportunities. By combining strong capabilities in end-to-end development, integrations, and data platforms with flexible collaboration models, we deliver scalable digital solutions that keep pace with the changing commerce landscape and customer behaviour.
Shoppers expect seamless digital experiences
While online shopping has become mainstream, more than one-third of consumers in the EU still experience issues with their purchases – most commonly slower-than-expected delivery and poor website usability.
Software solutions for retail and e-commerce companies
Custom e-commerce platforms and online stores
Marketplace and digital commerce platform development
Retail systems integrations
Product, customer, and order data platforms
AI-powered product search and personalization
Order management, fulfilment, and after-sales solutions
Retail analytics and merchandising decision support
The rise of AI-assisted commerce
AI is about to reshape both customer behaviour and retail operations. In 2025, over 53% of consumers made purchases based on GenAI recommendations, while 48% of EU retailers were using AI technologies for marketing or sales. This underlines the need for intelligent digital commerce solutions built on solid data foundations and integrations – exactly the kind Helmes has been delivering for the past 15 years.
Case studies from the retail and e-commerce sector
Why retail and e-commerce companies choose Helmes
Whether it’s an e-commerce platform, an omnichannel retail solution, or a complex integration project, you can rely on us to deliver. We invest in our people to ensure continuity, deep domain expertise and reliable delivery for retail companies operating in fast-moving environments.
A proven track record in…
- …e-commerce platform development, retail operations software, and digital commerce transformation
- Strong integration expertise across ERP, CRM, PIM, WMS, POS, payment, delivery, and other third-party systems
- Long-term delivery teams that have worked together for 5+ years on retail and e-commerce projects
Specialised experts in…
- …rehauling and modernising legacy software
- The region’s largest AI & data team to support innovation and advanced reporting needs
- Service design team for launching new digital services successfully
- Strong expertise in sustainable software engineering
- Flexible collaboration models, from dedicated product teams to hybrid teams and consulting
Get in touch with
our experts in retail and e-commerce solutions
Main services for the retail and e-commerce sector
Retailers need connected systems, seamless customer experiences, and better use of data to stay competitive. At the same time, AI adoption and evolving requirements around accessibility, product safety, and seller transparency are increasing the need for modern commerce platforms and integrations.
We support end-to-end commerce software development.
You will be in good hands
Our customers consistently rate us as the best external software development partner. We achieve this through long-term collaboration, stable delivery teams, and deep domain knowledge.
Trusted by leading organisations across enterprise, government, and regulated industries, we support clients through development centres in Estonia, Latvia, Lithuania, and Poland, with additional offices in Switzerland, Germany, India, Nigeria, the USA, and Uruguay.
Frequently asked questions
Still have questions? Get in touch with our retail and e-commerce software experts to discuss your needs and next steps.
How do you modernise legacy commerce systems without disrupting operations?
We support phased modernisation, integration with legacy environments, and gradual migration of critical workflows so core commerce operations can keep running reliably.
Can you improve product discovery with AI-powered search and recommendations?
Yes. We can build AI-powered product discovery solutions such as semantic search, multilingual search, and personalized recommendations to help customers find relevant products faster and improve engagement and conversion.
How do you support accessible online stores and customer journeys in line with EU accessibility rules?
We can design and improve e-commerce journeys – from navigation and product pages to checkout and self-service – to support compliance with the EU accessibility requirements that apply to online shops from 28 June 2025.
Can you support cross-border e-commerce platforms as EU VAT rules evolve?
Yes. We can design commerce platforms and data flows that support cross-border operations and reporting readiness in line with the EU’s ViDA package.
Can your solutions support product safety and traceability for goods sold in the EU?
Yes. We can build systems that support product data quality, traceability, and stronger seller and product controls in line with the EU’s General Product Safety Regulation.
How does cooperation typically start?
Usually, with a discovery discussion where we analyse your current systems and define the best approach to move forward.
How do you collaborate with retail companies?
We offer flexible collaboration models from full product development teams to hybrid teams working alongside in-house teams, as well as consulting and specialised support.