Estonia is well known worldwide as the Baltics’ Silicon Valley because of our fertile startup ecosystem and electronic public services. Thanks to our clever IT architecture and a forward-looking government, we have created an almost entirely digital e-State.
Exchanges between government, people, and companies are fully electronic, increasing accessibility and transparency and reducing red tape. For example, 95 percent of citizens’ and residents’ income tax returns are now filed online, and doctors now write 98 percent of their prescriptions in digital form. The pillars of the digital society are the secure data exchange channel, called the X-Road, and a unique digital ID for each individual. Almost entirely covered by fiber-optic lines and 4G broadband cellular network technology, the country is considered a world leader in Internet freedom.
The state continues to develop the accessibility and transparency of its public services underpinned by its electronic services and information systems. An increasing emphasis is being placed on service design because information systems are only one requirement for a functional e-service. The government’s goals for communication with citizens are
- and an ever-more innovative and flexible business environment.
Meet the customer
e-Estonia – Building a digital society
The Estonian dream is to have as little government as possible, but as much as is necessary. Thanks to e-solutions, communicating with the state is fast and convenient, and our country is more effective.
Named ‘the most advanced digital society in the world’, ingenious Estonians are pathfinders, who have built an efficient, secure, and transparent ecosystem that saves time and money.
How has Helmes helped create today’s e-Estonia?
For the last 30-plus years, Helmes has been one of the leading partners in building e-Estonia in areas such as the central government, e-voting, e-justice, security, social services, agriculture, e-health, utilities, and municipalities.
During this period, our clients have included several ministries and organizations, such as:
- The Estonian Centre of Registers and Information Systems (RIK)
- The Ministry of Rural Affairs
- The Ministry of Social Affairs
- The Ministry of Finance
- The Ministry of Internal Affairs
- Enterprise Estonia
- The National Electoral Committee
- The National Audit Office of Estonia
- The Estonian Unemployment Insurance Fund
- The national power grid operator, Elering
- The Tallinn City Office
- The Bank of Estonia
- The Estonian Central Depository for Securities
Helping to create the e-Estonia we all know today
Helmes has been involved with several important projects to facilitate the process of Estonia becoming one of the most competitive countries in the world. We have delivered services such as solution design, software development, testing, and support during the projects. A list of all our projects regards creating solutions for the e-Estonia can be seen below:
The Estonian Centre of Registers and Information Systems
e-Notary and State Heritage Register
Estonian e-Notary and State Heritage infosystems. It is integrated into the Population Register, Business register, national ID services, and similar systems through the X-Road.
Criminal Records Database
Management of the criminal records process by officials, integration of records data to e-File system, presenting records data in public e-File portal. It is integrated into the Population Register, Business Register, national ID services, and similar systems through the X-Road.
Criminal Probation IS
Management of persons and processes of criminal probation by officials. It is integrated into the Population Register, Business Register, national ID services, and similar through the X-Road. Services delivered: Solution design, software development, testing, and support.
Enforcement Proceeding Register
Register for persons (courts, bailiffs, sentences, etc.), proceedings, processes, and documents related to court enforcement proceedings. It is integrated with various other public registers through the X-Road.
e-File allows procedural parties (for example, citizens) and their representatives to electronically submit procedural documents to courts and observe the progress of the related proceedings. Integrated into the Population Register, Business Register, national ID services, etc., through the X-Road.
State Portal (eesti.ee)
Support & development of the State Portal, eesti.ee, which is the main gateway for accessing Estonian public e-services by citizens and businesses. The state portal is the single access point to the vast majority of public e-services provided by state and municipal bodies and private data handlers. It is integrated into hundreds of X-Road services.
The Ministry of Rural Affairs
Agricultural and Food Control IS
The National IS manages public control functions and processes of the Agriculture and Food Board, including controls and audits, material tests, licensing, certifications, various applications, etc. It is integrated into its client portal, document management system (DMS), national ID services, etc.
Agricultural Register and Information Board
Client Register IS
Creation of an information system (e-PRIA) for managing the Agricultural Registers and Information Board (ARIB) clients, as well as their submissions, applications, and registrations that apply to all types of state and European support programs for businesses and private manufacturers in the agricultural sector. It is integrated into the Population Register, Business Register, national ID services, etc., through the X-Road.
Application Management core module
Creation of an information system for internal management and processing of applications to all types of state and European support programs for businesses and private manufacturers in the agricultural sector.
Forest auctioning IS
The business process management IS and a register for state forest auctions. It is integrated into departments’ other systems, Enterprise Resource Planning (ERP), banks, national ID services, etc.
Forest resources and logging management IS
The Business process management IS for the state forest inventory management and timber logging processes. It is integrated into departments’ other systems, national ID services, etc.
Forest Maintenance Works IS
The business process management IS for the state forest maintenance procurement and monitoring processes. It is integrated into FMC, other systems, national ID services, etc.
Creation of a budget planning and monitoring system for the whole organization. It is integrated into ERP, national ID services, etc.
Ministry of Social Affairs
National Electronic Health Record IS
Creation of an Electronic Health Record system for use by all citizens of Estonia. Secure IS contains information about personal health records from different sources. It is integrated into the Population Register, national ID services, IS of health service providers, and other eHealth systems through the X-Road.
The new e-Prescription system was designed as a centralized and paperless system to be used by all doctors, patients, and pharmacies.
Just 15 months after launch, 84 percent of prescriptions are issued digitally. More than 95 percent of pharmacies are ready to process e-Prescriptions. According to a survey of citizens’ satisfaction with health and health care in Estonia, 97 percent of users of digital prescriptions are satisfied with the service.
Ministry of Finance
Public servant’s Self Service Portal
Creation of a system for all public sector employees (roughly 30,000) for managing their HR-related issues (vacations, travel, training, fixed assets, inventory, etc.).
State Budget planning IS
Developed a system for planning and managing the state budget by all public budget subjects (e.g., ministries), applications, amendments, etc.
Ministry of Internal Affairs
Border Control IS
Creation of an information system that manages border crossing and border Control procedures (including a personal data check) at all international checkpoints in Estonia.
Financial Control module and Automated Traffic Light Cameras module of Public Proceedings System
Creation of a system for managing different levels (court, municipal, etc.) of issued penalties, precepts, etc. The system is integrated into various X-Road services.
Support and development of various police info-system components. We have integrated the system into various MIA registers and other X-Road services.
Road Patrol Proceedings System
Developed a system for managing different legal proceedings (warnings, penalties, etc.) by police patrols in cars and other moving workstations. We have integrated the system into various MIA registers and other X-Road services.
TEPLA Resource Planning IS
Created a system for time and resource planning tasks based on the project and financial data from the budget managed by the Ministry of Finance.
Applications Management Portal
Established a self-service and BPM portal for managing various state and EU support and grant applications by Estonian and applicant businesses. This portal included a number of integrations.
Estonian National Electoral Committee
e-Elections IS Information module
Worked on an information management and distribution system for the Estonian national e-Elections IS. The system is still used in all local and parliamentary elections.
National Audit Office of Estonia
DMS and Intranet for National Audit Office of Estonia
Developed a document management system and integrated Intranet solution.
Estonian Unemployment Insurance Fund
Enterprise Service Bus solution
Created an ESB solution for managing data exchange between two core systems and a self-service portal. The system included a file repository in the Amazon cloud and integrations to various X-Road services.
Self-Service Portal for Estonian Unemployment Insurance Fund
Developed a self-service portal for unemployed persons (applications, reports, employment requests, CVs, consultations, etc.), Fund employees (process management, interviews, reports), and employers (job ads, trainings). The portal was integrated into various X-Road services.
National Power Grid Operator
DMS and Intranet for National Power Grid Operator
Developed an industry-specific document management system and integrated Intranet solution for the Estonian national power grid operator.
Tallinn City Office
Tallinn International Cooperation Projects IS
Worked on a system allowing handling information (funding applications, documents, reporting, etc.) related to international cooperation and investment projects. Integrations to SAP, DMS, HR systems, etc.
NGO Support IS for the Tallinn City Office
Developed a system allowing handling information (funding applications, documents, reporting, etc.) related to municipal support and grants for NGOs.
Municipal Proceedings Register
Created a data register and process management system for municipal misdemeanor proceedings. Integrated the system to various other state and municipal registers and the X-Road.
Bank of Estonia
Data exchange between the Bank of Estonia and the European Central Bank
Created a technical message exchange monitoring and management solution for all external financial data exchange services (ECB, CashSSP, SWIFT).
Estonian Central Security Depository
Message orchestration for CSD
Created an Enterprise Service Bus solution for data exchange services between internal solutions, including the Central Security Depository and Estonian financial and controlling institutions.