Public-sector digitalisation case study – find out how Tallinn achieved a multiple times faster penalty processing via digitization of processes.
No one likes getting a ticket. There are times when people are in a rush or distracted, and it can be a simple human error that gets someone slapped with a fine. However, it is probably not common knowledge that the processing of the ticket requires a wild number of working hours by public officials – so much so that the municipal government of Tallinn, Estonia, invited Helmes to join them for a quest to digitise the process.
In Tallinn, the old-school way of processing a fine in the city used to be through a Word document. The file would be sent back and forth to all the involved counterparts in the City, including Estonian governmental entities such as the Citizen Registry, Business Register, and the Traffic Registry.
The documents of fines were often managed in a fog since there was little information available about the status of the paperwork. For example, questions about who was currently possessing and working on this document, whether it was verified or overruled, were frequent. In some cases, the document just went missing. Processing paperwork takes a significantly longer time to complete, and the margin of error was high.
The situation became increasingly burdensome over the years, so the City of Tallinn decided to change these expired and time-consuming ways of working with some public-sector digitalisation in this area. A public procurement process was started to find the best software development company for the job.
Helmes won the procurement and started to build a system that would make it all a clear sailing. And the system is called the Municipal Police Misdeed Act Registry.
The system’s primary objective is to make all administrative work concerning tickets and fines more time-effective for local government officials.
Saving time and working hours is mainly achieved by…
As a direct result of this sophisticated system developed through an initiative of public-sector digitalisation, Tallinn officials complete their work assignments in a fraction of the time compared to the use of paper and manual labour between different systems.
In addition, the system enables professional and clean-cut communication between citizens and government officials, making it a substantially more comfortable process for all the parties involved.