The North Estonia Medical Centre

Custom Health-Care Software & Self-service Solutions in Estonia´s Foremost Hospital

14+ years
  • custom software
  • health-care software
  • hospital software

Background information

The North Estonia Medical Centre (NEMC) is Estonia’s premier hospital, providing services in almost all medical specialities. It employs more than 3,600 workers and divides its operations between seven clinics. Its continuous drive for efficiency and more patient-friendly health care has brought about a need for world-class hospital information systems that only a custom health-care software can offer.

In close cooperation with its partners, NEMC aims to custom-develop a full hospital information system. Thus, all its separate information systems are being developed based on service-oriented design principles to form an all-embracing hospital information system.

Many of the systems incorporate a self-service function – either for employees or patients. An example of employee self-service in NEMC created by Helmes is the Radiology Information System (RIS). An example of patient self-service is the online portal Digiregistratuur (Hospital Online Appointment Scheduling System), which allows them to register for doctor’s appointments.

Learn more: Custom software development solutions

Custom Health-Care Software Success Stories

The Radiology Information System

The Need for the Radiology Information System

Radiology makes intensive use of very expensive medical equipment. Thus, it is crucial to optimise the use of this equipment through strict planning. Sound organisation of work enables more examinations to be performed with the same number of employees and appliances. The Radiology Information System was needed to optimise the work of the department by providing a sound resource-planning solution.

Solution Highlights

The Radiology Information System manages radiology workflow, starting from placing orders for examination to submitting responses to the Digital Image Repository. Throughout the workflow, different roles use different parts of the system. Thus, the user interface adapts to the role, rights, and individual preferences of the user.

Like any other self-service environment, user interfaces are designed to consider their users. The Radiology Information System is simple and comprehensive in meeting the needs of less advanced computer users. Most operations are displayed step-by-step, and choices are narrowed down based on roles. Smart graphics speed up searches for suitable scheduling times.

The system is interfaced with many different information systems and registries, such as the hospital information system and the Digital Image Repository. Orders can also be placed from outside of the hospital. In this custom health-care software solution, the hospital information system is highly adjustable by settings, while the management of settings is restricted to physicians and radiologists.

Business benefits of Radiology Information System

  • Reduces the average time for examinations
  • Maximises utilisation of equipment
  • Reduces the time from ordering an examination to delivery of response
  • Uses existing employees more efficiently; the same number perform more examinations

Custom Appointment Scheduling Software for a Hospital

The Need for the Appointment Scheduling Software

Online appointment scheduling software for hospitals is not only a service for patient convenience – it also helps save hospital time by assisting personnel in managing bookings. The appointment scheduling system also ensures that the time booked is the most convenient one for the patient. This minimises the number of missed appointments and helps raise the productivity of the hospital.

Both hospital information systems must have a self-service interface in addition to the complex business logic working in the background.

Solution Highlights

The developed system identifies people using ID cards. It is a simple and comprehensive user interface, designed so that people with various backgrounds can search through schedules of available doctor appointment times and register for suitable doctor’s appointments.

Patients can also view their registration information and delete appointments they will not be able to attend.

Business benefits

  • Patients can perform most tasks related to appointments via self-service; there is less need for assisting personnel
  • It reduces the number of missed appointments and better utilises medical staff

Project Highlights

The role of end users in the design of NEMC solutions has always been important (in this case radiologists, radiology nurses, reception, and other relevant employees). To provide maximum communication with users, the service designer, Helmes, worked on NEMC premises. Many excellent ideas come in the form of feedback from users when the system is live. The challenges are to provide maximum flexibility while maintaining a mission-critical system.

However, flexibility is one of the key reasons that NEMC has given in choosing custom health-care software development and Helmes. Another reason implied by the manager of NEMC’s IT department is the knowledge NEMC has invested in Helmes. An understanding of hospital business processes is crucial to building custom health-care software and hospital information systems – a self-service solution for employees and patients in this case.

My team developed the solution. Let me know if you have a health-care software challenge to solve! We can help.

Jaan Murdla

+372 515 8428

We believe

Anyone can write code. But not everyone can assemble multiple teams of highly motivated IT professionals to create custom health-care software that makes a difference. We believe that if your investment in Helmes is not either producing revenue, optimizing for efficiency or creating savings, the investment is hardly an investment – it is money wasted.
Helmes is an international software house headquartered in Tallinn, with clients across all of Europe. The long-term success of Helmes is built on lasting partnerships that bring about tangible business gains for our clients.
560+ experts
27+ years
779+ projects completed
93m+ end users
50/50 gender balance in management

Our clients

For over 27 years in business we have provided custom software development services to more than 500 organizations. Our clients are the leading telecom operators, banks, insurance companies, logistics corporations, healthcare providers and government institutions.

How to start?

We are using the Quick Start model for a smooth onboarding of new projects. Quick Start is a thorough analysis of a business’s IT infrastructure and project ideas by a top-gun analyst, to get a holistic picture of your project.

Contact us to find out how Quick Start can boost your business and empowers your company to fast-to-market your project.

Quick Start takes paramount importance when:

  • You would like to validate your business case.
  • A vision for your business transformation.
  • You want to optimize your business with software solutions.

Charity projects

Even though custom software development is our passion, we do care about many other things as well. We contribute to the following initiatives.

Something Special

In April 2014, we started and continue the annual Collective Investment Program „Something Special“. We place 5% of our profits into the fund every year for the use of which the employees can present proposals and vote for the best proposal. As a result of the ideas presented by the employees and voting, currently ca 50,000 euros of the fund’s resources have been equally allocated to two intended purposes:

  • helping sick children whom the national medical system does not help;
  • assisting disabled people to obtain IT knowledge and engage them in work.

Education Innovation Fund

We have teamed up with other Estonian entrepreneurs to set up a philographic fund, which aims to offer seed capital for innovative solutions, principally in secondary education in Estonia, with a target spend of over €1 million, which it already has to hand, over the next three years.

Developing students’ knowledge in the sciences, creativity and their ability to work in a team, which are the key competences of modern economy, are a focus of the program.