Technical Support Coordinator

hr image coordinator
Deadline 03.01.2023

Do you enjoy solving problems and helping people?  Do you have a go-getter mindset, are interested in IT and eager to learn more?

If yes, then you are probably at the right place because Helmes is looking for a friendly and customer oriented Technical Support Coordinator who has an opportunity to assist customers in Nordic and Baltic region- 6 countries in total!


As a Technical Support Coordinator, You will:

  • Handle communication with Helmes’ corporate customers (not end-customers) on their support requests over email/chat
  • Work along with the software development team on solving support requests
  • Coordination of support and maintenance processes in the team
  • Keeping necessary documentation (e.g., API documentation, system description, etc.) up-to-date
  • Creating extra value for our clients by showing that we really care and be ready to go the extra mile

We are looking for a Technical Support Coordinator who has:

  • Higher education (also soon-to-be graduates)
  • Interest in IT and software, eagerness to learn basics of IT systems
  • Fluency in English, preferably high level of Estonian
  • Very good analytical skills and logical thinking
  • Outstanding communication skills (especially written)
  • Positive and helpful attitude
  • Knowledge of SQL is a plus
  • You are located in EU, preferably Estonia or Latvia

Career possibilities in Helmes (according to profile and interests):

  • Tech Support Competence Lead
  • Junior Analyst
  • QA Specialist
  • Junior Software Developer

What to expect in Helmes

  • Personal mentor, a very supportive team and a large degree of autonomy, a great responsibility
  • Supported hybrid working
  • Training and self-development opportunities
  • Supplementary health insurance
  • An inspiring work environment that we have taken into account for both mental and physical health
  • Opportunity to engage in different sports (volleyball, football, billiards, etc.) and sports compensation
  • Fun team trainings, hikes and other events, as well as spectacular activities across Helmes – e.g. Helmes Summer DaysNew Year Gala
  • Read more about why Helmes is a good place to work
Deadline 03.01.2023

Please note that recruitment for this position is an ongoing process and may close early.